Refund policy

Exchanges

At this time, Saltwater Boys Co. does not offer exchanges. As a family-owned and operated business, we are continually evaluating our policies and processes to better serve our customers, and we always appreciate your feedback.

We are happy to answer sizing and fit questions before you purchase! Please contact us at hello@saltwaterboysco.com so we can help you find the best fit.

If you receive an item and would prefer a different size, please follow the return instructions below. Once your return has been received, inspected, and approved, a refund will be issued to your original payment method. You may purchase your desired size separately at any time, subject to availability.

Return Policy

Order Changes & Cancellations

Once an order has been processed, we are unable to make changes or cancellations. Discounts and promotional offers cannot be applied retroactively to orders placed before a promotion began.

Final Sale Items

All items purchased during promotions or sales, with discount codes, or at markdown prices are considered FINAL SALE and are not eligible for return or exchange.

Discount codes cannot be combined unless otherwise specified. Free shipping offers may occasionally be combined with other promotions at our discretion.

Return Eligibility & Timeframe

Customers have 7 business days from the delivery date of their online order to request a return.

To initiate a return, please email support@saltwaterboysco.com within this timeframe.

Once your return is approved, a prepaid return shipping label and instructions will be emailed to you. The cost of return shipping will be deducted from your refund amount.

To qualify for a return, merchandise must:

• Have been purchased directly from www.saltwaterboysco.com.

• Be unworn, unwashed, unused, and in brand-new condition.

• Have all original tags attached and intact.

• Be approved for return by our customer service team.

Original shipping and handling charges are non-refundable unless an item was out of stock or shipped incorrectly.

Unapproved Returns

Only items specifically approved for return will be accepted and processed.

Additional merchandise, final sale items, or items from separate orders included in a return package without prior approval will not be processed or refunded.

Customers are responsible for providing a prepaid shipping label to have any unapproved merchandise returned to them.

Saltwater Boys Co. reserves the right to refuse returns that do not meet the conditions outlined above, including merchandise that has been worn, washed, damaged, or returned without original tags.

In-Store & Retail Partner Purchases

Items purchased at the Saltwater Boys Co. flagship store or through an authorized retail partner cannot be returned to our online warehouse.

For returns, damaged merchandise, or defective items purchased through a retail partner, please contact the original retailer directly. Should the retailer require additional assistance from our team, they may contact us at hello@saltwaterboysco.com.

Refund Policy

Refund Processing

Please allow 5–10 business days from the date your return package is received for our team to inspect and process your return.

Refunds will only be issued after merchandise has been received and inspected by our warehouse team and confirmed to be in brand-new, resalable condition with all original tags attached.

Once your refund has been initiated, you will receive an automated confirmation email from Shopify. If you do not see this notification, we recommend checking your spam or junk folder.

Refunds will be issued to the original payment method, less applicable return shipping costs. Please note that your financial institution may require additional time to reflect the credit in your account.

We appreciate your patience and understanding as our small team carefully processes each return. Thank you for supporting Saltwater Boys Co.!